This privacy policy (Privacy Policy) explains how The Trustee For Recruitment Solutions Group Australia Trust (ABN 86 157 291 541) and Heartbeat Nursing Agency Pty Ltd (ABN 49 084 686 760) and Alliance Health Services Group Pty Ltd (ABN 19 100 736 294) (whether we trade under the trading name ‘Alliance’, ‘Alliance Nursing’, ‘Heartbeat Nursing Agency’, ‘Heartbeat Disability Support Services’, ‘Heartbeat Home And Community Care Support’, ‘ExtraStaff’, ‘Apprenticeship Careers Australia’, ‘Talent Options’ or another trading name) (collectively, Recruitment Solutions, we, us or our) handle and manage personal information we collect about you as:
Except as expressly noted, this Privacy Policy does not address or affect employee records of our current and former employees which are in most cases exempt from the Privacy Act 1988 (Cth).
Consent to collect your sensitive information: By using the Website and/or providing us with any personal information (whether your own or that of another individual) you agree that you are 15 years of age or older and, if you are providing any of your sensitive information specified in this Privacy Policy, you consent to our collection, use and disclosure of that sensitive information in accordance with and as specified in this Privacy Policy.
If you are under 15 years of age, you cannot use the Website or provide us with any personal information until your parent or guardian agrees to this on your behalf after having read this Privacy Policy.
Other people’s personal information: If you give us the personal information of another person, you agree that you have already told them that you are doing this, shown this Privacy Policy to them and that you have their permission to provide their personal information to us. Where you are providing anyone else’s sensitive information to us you agree that you have obtained their prior consent to: (i) you disclosing it to us; and (b) our collection, use and disclosure of it, in accordance with and as specified in this Privacy Policy.
Residents of the United Kingdom or European Union: If you live in the United Kingdom or European Union (i.e. you are UK/EU Resident) please tell us by using the contact details below in Our contact information. If you are a UK/EU Resident we rely on the bases of: (i) your consent; (ii) contractual obligations placed on us by Federal/State/Territory Government agencies; and (iii) our legal obligations, when we process your personal data. As a UK/EU Resident you also have additional rights, including, subject to certain conditions, to object to and/or restrict our processing of your personal data.
We collect your personal information (including your sensitive information) as noted below in paragraphs 1.1, 1.2, 1.3 and/or 1.4 (as relevant) when:
We mostly collect personal information directly from you. However, where it is impracticable to collect your personal information (including sensitive information) from you we may collect it from someone else. For example, where:
If you are a Worker we primarily collect your personal information (including sensitive information) in two stages: (i) when you submit an expression of interest (EOI Stage); and (ii) as part of the background checks we must carry out to process your application to work with us (Application Stage).
At the EOI Stage we collect your personal information (which you may provide to us in your cover letter or CV) including:
At the EOI Stage and/or Application Stage we collect your personal information about you including:
As an Employer Representative we collect your personal information including:
As a Private Client we collect your personal information including:
We also collect health information by providing and during the provision of services to you. We record information about the time and place that we provide services to you, the nature of healthcare or disability care services rendered to you and notes that help us to provide, monitor, evaluate and improve the those services. This constitutes sensitive information.
As a Visitor we collect your contact details (i.e. name, email address and phone number) (i.e. your personal information) if:
We may also collect your personal information using cookies (explained in the Website analytics and cookies section below).
We use your personal information to:
We use your tax file number to access Government financial programs.
We use your personal information for the purpose of providing our products and services (including suggestions of Workers) to your employer, in particular:
We use your personal information for the purpose of providing our products and services (including suggestions of Workers) to you, in particular:
We use your personal information to:
In addition to the specific information above for Workers, Employer Representatives, Private Clients and Visitors, we will also use your personal information for such other purposes as permitted or required by law
If you are a Worker and apply for employment with us, we will share your personal information with your referees and former employers in connection with your application.
We also share your personal information with:
If the position you are applying for is likely to involve providing disability care, we are required to disclose your personal information to check it against the NDIS worker screening database.
Very rarely, if you are a nurse or support worker and there is a death in your place of work, we may need to provide your personal information to coroners and/or medical examiners.
We mainly help to recruit and place Australian Workers into roles in Australia. However, on rare occasions we also recruit Australian Workers for work with Private Clients overseas. In those circumstances, we will send your personal information (including sensitive information) overseas. Likely countries to which we may share your personal information include New Zealand, the United Kingdom and Ireland.
If you are a Private Client and receive or express interest in receiving services from us, we will share your personal information (including sensitive information), as is reasonable and appropriate for your care, with:
We sometimes recruit and place overseas Workers in Australia. In those circumstances, we may send personal information about you as an Australian Private Client overseas so the overseas Worker knows about the Private Client for whom they may wish to work. Likely countries to which we may share your personal information include New Zealand, the United Kingdom and Ireland.
In addition to the specific information above for Workers and Private Clients, we also share your personal information with our owner, NSW Business Chamber Limited (ABN 63 000 014 504) (Business Australia) and its related entities (together Business Australia Group) for the purpose of identifying other products and services that may be relevant to you and contacting you about them. Please read Business Australia’s privacy policy, accessible at https://www.businessaustralia.com/privacy-policy, for more information as to how it handles your personal information.
We also share your personal information (and, where relevant, sensitive information) with:
We may also disclose your personal information to verify your identity using Government databases.
A number of third party service providers support us in providing services to you and we will share your personal information (and sensitive information if required) with them to assist us to perform one or more of the purposes set out in this Privacy Policy and, in particular:
We only share personal information to third parties we have a binding agreement with. We make sure those third parties take your privacy as seriously as we do.
All of our third party service providers are headquartered or have their data centres located in Australia and the United States.
Our Website offers functionality allowing you to opt in to receive marketing communications relevant to you. We will only send you marketing communications that you have chosen to receive and by the means (e.g. email) that you choose to receive them. If you change your mind you can unsubscribe by clicking the ‘unsubscribe’ link at the bottom of the email or replying ‘STOP’ to an SMS message.
Subject to certain exemptions, you have the right to ask what personal information we hold about you and request access to and/or correction of your personal information at any time by contacting us using the contact details below in Our contact information. There is no charge for making such a request but we may charge a reasonable fee for providing access to your personal information. We will respond to your request within 30 days of receiving it. If we will not or cannot fulfil your request for any reason we will write back to you and explain why and how you may complain about our decision.
Under privacy legislation in some States/Territories, where you request us to and we update health records about you we are still required to retain the old and/or inaccurate information even though it has been replaced or updated with new and/or accurate information.
We take reasonable steps to ensure the accuracy of your personal information before we use it. To help us do this, please tell us immediately if your personal information changes.
Subject to certain conditions, you have the right to request that we erase your personal information by contacting us using the contact details below in Our contact information.
We take reasonable steps to protect the security of your personal information.
We store your personal information on our RDB, Procura, JobReady, Kentico, HubSpot, Interact and Active Campaign systems.
If you are a Private Client and we provide aged care services to you, we are required by law to keep certain records for three to four years which will likely include personal information about you.
Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we take reasonable steps to protect your personal information including the use of encryption of in-transit data and at rest (i.e. once we receive it), regular software patching and logging of system access we cannot guarantee or warrant the security of any personal information you transmit via the internet.
Whenever you visit a Website our systems will automatically record and we can see certain technical information including your IP address. Most of this technical information is not personal information.
Information may be collected through the use of “cookies” on our Website. Cookies are small text files that a website can use in order to recognise visitors who revisit a website so as to facilitate their ongoing access to and use of the website. They enable usage behaviour to be tracked and aggregate data to be compiled that would facilitate more targeted advertising and improved content. Typically, cookies involve the assigning of a unique number to the visitor. You can prevent the use of cookies by setting up your web browser to block them.
We use cookies for the following purposes:
If you wish to make a complaint about an alleged breach of this Privacy Policy or the Privacy Act 1988 (Cth) by us that has impacted you as an individual you can contact us using the contact information in Section 9 (Our contact information) below.
You will need to provide us with sufficient detail regarding your complaint and any supporting evidence in order for us to investigate your complaint. We prefer complaints in writing but also note other ways you can complain to us below. We suggest, however that if you make a complaint it should:
On receiving a verbal complaint, the Privacy Manager will encourage you to submit the complaint in writing. If you do not want to, the Privacy Manager will record your verbal complaint in writing and take your contact details.
Our Privacy Manager will investigate the issues and determine the steps to be taken to resolve the complaint. We will confirm receipt of your privacy complaint within 5 business days of receiving it. We will also notify you in writing if we require any additional information and also of the outcome of our investigation within 20 business days of receiving your privacy complaint. If we have not finished investigating your privacy complaint within 20 business days we will give you an update on the progress of the investigation (and the estimated time by which we will complete our investigation and notify you of our decision) within 20 business days.
Our Privacy Manager will also:
If you are not happy with the outcome of our investigation of or a decision in relation to your complaint, you may complain to the OAIC whose contact details (and further information) can be obtained from the OAIC website at www.oaic.gov.au.
If you are not happy with the outcome of our investigation of or a decision in relation to your complaint you may complain, in the United Kingdom, to the Information Commissioner’s Office (ICO) whose contact details (and further information) can be obtained from the ICO website at ico.org.uk/make-a-complaint or, in the European Union, the relevant supervisory authority.
Any queries about this Privacy Policy, correction or access requests or privacy complaints should be addressed to:
Privacy Manager
Recruitment Solutions
Level 2, 59 Buckingham Street
Surry Hills NSW 2010
[email protected]
02 9466 4222
We may, from time to time, update this Privacy Policy so please ensure you read it periodically to check for any changes. If any changes are significant or substantial we will either let you know in writing or post a message to that effect on our Websites.
Your continued use of any Website, requesting or continued use of our services or the provision of your further personal information after this Privacy Policy has been revised will be your deemed acceptance of the revised Privacy Policy.
This Privacy Policy was last revised on 14 December 2021.
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