Designing Digital Service Transformation

Governments across Australia are in the midst of exciting change. The digital revolution is in full swing and with the formation of the Digital Transformation Office , the Federal Government has put enhanced service delivery squarely at the centre of its future plans.

To make this transformation a reality and one that truly delivers on the promise of intuitive, simple, user centric service delivery, the very core of the way that departments and agencies operate needs to evolve.


Customer centric design, agile ways of working, digital delivery channels, deepening customer analytics, these will all be the core of what drives future planning and implementation.


But how do we get there? The creation of the DTO’s new Digital Service Standard is an important first step, but it is only the beginning of this difficult yet vital journey.


Who Should Attend?

Leaders and practitioners from Federal, State and Local Governments including heads of:

  • Service Delivery
  • Digital Service Delivery
  • Digital Channels
  • Digital Engagement
  • eGovernment/Online Services
  • Customer Solutions/Product
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