Role Description
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Our Client is seeking an experienced Training Coordinator/Facilitator to provide support to the National Training Manager in driving a professional learning environment to engage the team, retail partners and consumers. This role has a strong focus on assisting each party to create positive word of mouth experiences to build brand strength and loyalty.
Responsibilities:
• Deliver small group training and one on one coaching within team
• Manage and deliver the induction program – keeping programs up to date and working with the business to create relevant and effective paths to productivity for new starts
• Support the development and delivery of learning solutions for the team and retail partners
• Provide research support to the National Training Manager
• Travel interstate or to New Zealand as required
• Work with the National Training Manager to conduct instructional research and analysis on learners
• Create engaging learning activities and compelling course content for retention and transfer of product knowledge and practices for online and face to face delivery
• Create supporting materials/media for learning resources (audio, video, simulations, games, coaching tools and on the job resources etc.)
• Develop and maintain a suite of product knowledge units for use by the team and retail partners (independents and nationals)
• Manage administration of online management tool, maintaining team and learning records
• Manage logistics of training programs including room setups, material preparation etc.
• Coordinate and process invitations for retail partner and internal programs
• Assist with conducting training needs analysis and evaluation
• Coordinate induction training programs scheduling
• Maintain project documentation
• Provide additional administration support as needed
• Reporting on training outcomes and ROI
• Providing support in identifying speakers and resources to meet learner needs
Essential criteria:
• Proven experience as a training coordinator, trainer or facilitator
• Instructional design experience/expertise
• Strong focus on customer service delivery
• Strong communication skills verbal and written
• Ability to build relationships
• Planning and organisation skills
• Proactive/shows initiative
• Ability to problem solve and think laterally
• Good administration skills
• Minimum 2 years in an Learning and development role
• Certificate IV in Workplace training and assessment
• Minimum 2 years’ experience with e-learning platforms
• Intermediate skills with eLearning authoring tool e.g. Articulate 360
• Microsoft Office (Outlook, Word, Powerpoint, Excel)
• Intermediate experience with Adobe creative suite (desirable)
If you have what it takes to be successful in this role, Apply today, please submit resumes in Word format only.
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