Job Details

Job Title

Training & Development

Organisation

Location

Adelaide

Work Type

Full Time

Classification

Accounting

Open Date

30 Jan 2019

Closing Date

01 Mar 2019

Required Skills

Role Description

Our Client is seeking an experienced Training Coordinator/Facilitator to provide support to the National Training Manager in driving a professional learning environment to engage the team, retail partners and consumers. This role has a strong focus on assisting each party to create positive word of mouth experiences to build brand strength and loyalty.

Responsibilities:

• Deliver small group training and one on one coaching within team
• Manage and deliver the induction program – keeping programs up to date and working with the business to create relevant and effective paths to productivity for new starts
• Support the development and delivery of learning solutions for the team and retail partners
• Provide research support to the National Training Manager
• Travel interstate or to New Zealand as required
• Work with the National Training Manager to conduct instructional research and analysis on learners
• Create engaging learning activities and compelling course content for retention and transfer of product knowledge and practices for online and face to face delivery
• Create supporting materials/media for learning resources (audio, video, simulations, games, coaching tools and on the job resources etc.)
• Develop and maintain a suite of product knowledge units for use by the team and retail partners (independents and nationals)
• Manage administration of online management tool, maintaining team and learning records
• Manage logistics of training programs including room setups, material preparation etc.
• Coordinate and process invitations for retail partner and internal programs
• Assist with conducting training needs analysis and evaluation
• Coordinate induction training programs scheduling
• Maintain project documentation
• Provide additional administration support as needed
• Reporting on training outcomes and ROI
• Providing support in identifying speakers and resources to meet learner needs

Essential criteria:

• Proven experience as a training coordinator, trainer or facilitator
• Instructional design experience/expertise
• Strong focus on customer service delivery
• Strong communication skills verbal and written
• Ability to build relationships
• Planning and organisation skills
• Proactive/shows initiative
• Ability to problem solve and think laterally
• Good administration skills
• Minimum 2 years in an Learning and development role
• Certificate IV in Workplace training and assessment
• Minimum 2 years’ experience with e-learning platforms
• Intermediate skills with eLearning authoring tool e.g. Articulate 360
• Microsoft Office (Outlook, Word, Powerpoint, Excel)
• Intermediate experience with Adobe creative suite (desirable)

If you have what it takes to be successful in this role, Apply today, please submit resumes in Word format only.

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